Customer Care

The following details our store policies regarding online orders purchased from JOY LUXE HAIR. Please read carefully as they may apply to you.


Order Processing Times Orders are processed within 1-2 business days of receiving your order. We do not process orders on the weekends or on actual Holidays. Products are shipped within 2-4 business days after your order has processed. You will receive an order number once your order has been received and a tracking number once your order has been sent out.


Promotions/Sales During promotions or sales, processing times can take up to 7 business days due to the high volume of orders.


Black Friday Weekend/Cyber Monday/Christmas Peak Holidays can slow down processing and shipping times especially with shipping services such as USPS or Fed Ex. If ordering hair during this time, please be aware that processing times may take up to 10 business days.

PAYMENT TERMS We do not offer payment plans or a lay-a-way plan. Payment for products are due upon checkout and are made through our payment gateway system. We accept most major credits and once you place your order online, your card will be charged. If purchases are made fraudulently, we will forward it to our legal team and pursue prosecution to the fullest extent of the law For all orders, your billing and shipping address must match in order to complete a transaction on our site.

CLEARANCE/SALE All clearance and sale items are FINAL SALE and cannot be returned or exchanged. ​ PROMOTIONS Hair bought during a PROMOTION cannot be exchanged for store credit once the promotion has ended at the promotional price. ​WIGS, LACE CLOSURES, AND FRONTALS Are final sale. They cannot be exchanged or replaced. This does not apply to customers were mistakenly sent the wrong product. 

Privacy & Safety

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,Users may, however, visit our Site anonymously.We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information


Joy Luxe Hair collects and uses Users personal information for the following purposes:

  • To improve customer service

  • Your information helps us to more effectively respond to your customer service requests and support needs.

  • To personalize user experience

  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site

  • We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To process transactions

  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To administer a content, promotion, survey or other Site feature

  • To send Users information they agreed to receive about topics we think will be of interest to them.

  • To send periodic emails


The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over
a SSL secured communication channel and is encrypted and protected with digital signatures. 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.


Payment Methods

- Credit / Debit Cards