FAQ

We often receive questions regarding our Virgin Hair Collection. Below are the most frequently asked questions customers have regarding our brand. If you can’t find the answer to your question here, please feel free to send us an email at contact@joyluxehair.com  and someone will get to you within 24-8 hours.

Frequently Asked Questions

What makes Joy Luxe Hair the Best?

Our team has carefully and personally sampled all textures of hair extensions for an extended period of time to make sure that our hair quality is of the highest standard. Our hair extensions have undergone a rigorous amount of testing including bleaching, coloring and heat. You can be rest assured that each bundle you receive will live up to the Joy Luxe Standard we pride ourselves on at JLH.



How long does your hair last?

Our Hair from the Goddess Curl and Joy Luxe Original Collection lasts for approximately one year or more wit proper care and maintenance.



Does your hair shed?

All human hair extensions shed. Joy Luxe Hair prides itself on minimal shedding, matting and tangling. Please note that curlier extensions shed more than any other texture and it is perfectly normal to see more shedding than our other textures.



Will hair extensions damage my hair ?

Hair extensions typically will not damage your hair. It is important for you to take care of your extensions as you would take care of your own hair. Certain textures like our curlier textures are higher maintenance and require more care when styling. We recommend doing maintenance on your extensions at least every week.



What products should I use ?

We recommend that you use a sulfate free shampoo for washing and a moisturizing shampoo for conditioning of your Joy Luxe Hair.



Do you do Refunds or Exchanges?

We do not REFUND any orders placed with us. We offer exchanges for damaged or wrong orders that are sent to the customer,.



Joy Luxe Hair can be bleached and dyed. We recommend that you consult with a professional when making chemical changes to your hair.